We want to continue to thank everyone for your continued support and patience with the changes we have had to make in the office. We understand that change can be frustrating at times but this will be our new normal for a while it appears.
A New Normal- Going forward we need to continue with the flexibility to adjust our schedule as needed to protect patients and staff. We appreciate your patience and understanding with this as things are always changing.
We are also asking for your help to limit the amount of personal talk during the appointments. We love hearing about the wonderful things that are going on in your life but right now due to the additional protective gear that we have to wear being very warm and trying to stay on schedule; we don't have the extra time built in that we use to. We certainly look forward to a time that this can change but for right now we have to keep non-dental conversations to a minimum.
Appointment times- Thank you for being on time. We are running a tight ship right now and asking you to be on time for your appointment since the waiting room is still closed. We will continue to screen you prior to your appointment, take your temperature and have hand sanitizer out for you to use upon your arrival.
Forms- Yes, the dreaded forms. Now more than ever we need to update medication lists and medical history. It is in your best health interest to keep us informed. We are striving to keep healthy smiles on healthy patients.
Happy Memorial Weekend!
We want to reach out and personally THANK YOU for all of your support and patience over the last two months. As, we are all aware, how we all work is going to look very different, there will be many changes and we are glad we can do it together.
We are excited to be back in the office treating patients and safety is our top priority. In order to keep our patients and staff safe our waiting room remains closed. We will continue to call each of you prior to your appointment and do a COVID pre-screening questionnaire. We are trying to stagger how each of you come into the office so that you are not around any other patients and with that we ask that you come into your appointment right on time, not early and not late. We also ask that you are patient with us as we work the schedule and may need to adjust your incoming time for your appointment. We are diligently working on trying to find the right balance of time between patients but it is a work in progress and we appreciate your understanding. In order to ensure proper patient flow with the safety as our primary focus, please understand our social interactions and conversations need to be limited at this time. We still value hearing about your milestones but at this time we need to limit these conversations.
Things in the office may appear a bit different as well; you will see Plexiglass up around the front desk, an air filtration machine in each patient room and all of the staff wearing additional layers of PPE. Please know that we are here to help you and that we have ensured that our office continues to follow the proper protocols for disinfection. Look for a video of us in our PPE on our facebook page.
We hope that you continue to stay healthy and look forward to seeing each one of you. We will get through this together.
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
· We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
· You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. We request that you arrive on time for your appointment to best accommodate our patients.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (317) 271-0094 or visit our website at http://www.katherinepattondds.com/
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Katherine A. Patton, DDS and Team
Until the curve for the virus has flattened, we will stay closed.
Stay happy and healthy! We are in this together!
We will keep you updated by text, email, or check our website or social media.
If you have an emergency, please call Dr. Patton at (317) 627-2415.
We hope you are staying well! Please take care of you! Go for a walk and don’t forget to floss!
As the Governor has recommended, we are temporarily closed and staying home through April 9th. We must do what we can to avoid further restrictions and health concerns. We will get through this if we work together. We will keep you updated by text, email, or check our website or social media.
If you have an emergency, please call Dr. Patton at (317) 627-2415.
As our community copes with the fast moving spread of the COVID-19 coronavirus, we are praying that you and yours are in good health during these stressful times.
Public officials have asked businesses to close down for a limited time while a local quarantine begins. Any patients with appointments that have to be rescheduled have been notified by our team.
If you have a TRUE dental emergency such as: SWELLING, SEVERE TOOTH PAIN, BLEEDING THAT DOES NOT STOP, OR TRAUMA, please call Dr. Patton at (317) 627-2415. If you are not suffering from a dental emergency, we ask that you wait for an appointment until we resume business as normal.
When we are given the green-light to renew business operations, we will update you. We regret that we have to restrict our patient care this way, but we thank you for your patience during this interruption and hope to see you when we re-open, happy and healthy.
Please contact us at (317) 271-0094 if you have any questions and we will respond back as quickly as we can.
Katherine Patton, DDS, LLC